Terms and Conditions

Payment of the non-refundable booking fee will be taken as your acceptance of the following Terms and Conditions.
Please ensure you have read and fully understood what is written below. Please contact us if anything is not clear to you.



Initial Consultation and Venue Styling Order (“Order”)
Following an initial consultation, Attention to Detail (“ATD”) will confirm your Order in writing.  Prices stated when confirming your Order will remain valid for 14 days from the date sent to you.  Prices in the Order should be taken as a guide.  Should the supply cost of items or price of the components to fulfil your Order rise significantly we shall notify you as soon as reasonably possible and pass this cost on to you.  We will provide you with a revised Order reflecting any price change.


Minimum Order Value 
We have a minimum Order value for venue styling of £1,500.00 excluding all floristry.


Sole Provider
It is an absolute requirement that ATD is the sole provider of Venue Dressing and where Floristry is part of your Order, the sole provider of floral arrangements at your event.  If you wish to add your own items or arrangements, please notify us. 


Products, Services and Consultations
All products (whether from stock, purchased or perishable) are subject to availability. In the event of any supply difficulties, ATD reserves the right to substitute a previously agreed item or component of equivalent value and quality without notice. 

Should we be unable to supply a product, service or any substitute product or service to you, we will notify you as soon as is reasonably possible and shall reimburse your payment in full.

All in-person consultations will be made by appointment only.  The initial and final consultations are complimentary. Once the date for your event has been booked, ATD is available for contact by phone and email to answer any questions and queries you may have.  Additional consultations in person are chargeable to cover time and travel at a fixed rate of £60 (for up to 1 ½ hours) and 60p per mile for travel.

Floristry
Where Floristry or Bridal Flowers are integrated with your Order all your bespoke floristry requirements will be provided to you by Inspirations by Hannah (“Florist”).  Although the Florist is a separate company from ATD, when an Order requires the products and services of both companies, we work in a Joint Venture to deliver a single offering for our clients.  Working together in this way better suits the needs of our customers and delivers more value to you.

When working in a joint venture with ATD, the Florist adopts these Terms and Conditions as their own in your contract with them.

All quoted costs for floristry are based on estimated prices and their market cost may change.  4 weeks prior to the date of your event the Florist will confirm the prices, and should a change be required, the Florist will give you alternatives if you wish.  No contact doesn’t mean the costs won’t change.

Once flowers have been confirmed, any subsequent changes made to an Order must be agreed in writing.  Depending on the style and type of flowers chosen the Florist will order your flowers approximately 10 to 14 days before your event.  You will not be allowed to make any significant changes after the Order has been placed without additional fees.  Where possible we will try to make small changes to accommodate your needs. 

Due to the perishable nature of flowers, you will be advised upon delivery how to store/care for all floristry provided.  These are important instructions and must be followed to achieve the best from your floristry. Usually, the instruction will be to keep the floristry product in a cool place, away from draft, heat or strong fumes.  If it is a bridal bouquet, it is to remain in its water bubble, tissue paper or gift bag until usage.  All real floristry is yours to keep so please remember to take it home after your wedding reception.

Payment for Floristry items within your Order must be made directly to the Florist.  Floristry items will be clearly shown in your order and payment should be made as set out under Payments.  Receipted invoices for your payments will be provided to you by the Florist.


Hire of Cutlery
Cutlery where hired, will be supplied in boxes and we will set each place setting as discussed in our consultation on the day.  We require you to discuss with the venue the collection of our cutlery back into the boxes provided ready for pick up the following day.  The cutlery must be made available for us and where it is unable to be collected you will be required to make sure it is delivered to us the week following your event.  We require a holding fee for our cutlery of £100.00 which will be returned to you once all our cutlery is returned.  Should items be missing there will be a replacement charge for each item which will be based on the repurchase value of the item depending on the minimum repurchase quantity we are required to make.

You are required to use the cutlery in a safe, responsible and appropriate manner.  The hirer is not responsible for any injuries, accidents or damages arising from the misuse of the cutlery.


Deposits and Payments 
Please quote your individual reference when making a payment so we can trace the payment back to you. 

We require payment in three instalments:

  1. Non-Refundable Booking Fee within 14 days of the date your Order was sent to you [First Instalment]

  2. Half the remaining balance of your Order 26 weeks before the date of your event. [Second Instalment]

  3. The Remaining balance of your Order 8 weeks before the date of your event. [Third Instalment]

Non-refundable Booking Fee (Deposit)
A non-refundable booking fee is required to secure the date of your event, the booking of our stock and allocation of our resources. Bookings are not allocated to a client until the non-refundable booking fee is received. Receipt by ATD will denote your acceptance of these Terms and Conditions.  The non-refundable booking fee will be subtracted from the final payment due. [First Instalment]

 

Payments for Floristry 
Where Floristry is included in your Order, each of the three instalments will be paid direct to the Inspirations by Hannah - Florist.  

Payment 
Payment can be made by bank transfer to ATD at:

Bank: Lloyds Bank Sort Code: 30-98-97 Account Number: 54534760 

Reference: Please quote the reference as shown in your Order 

Our business address is: 46 Towngate, Newsome, Huddersfield, HD4 6JS 

Payments for Floristry items can be made by bank transfer to the Florist at:

Bank:  Barclays Sort Code: 20-43-04 Account Number: 13761193

Full Business Name: Inspirations Florist Limited

Reference: Please quote the reference as shown in your Order

Non-Payment 
All events must be paid for in full at least 8 weeks before the date of the event. Any non-payment could put your booking at risk. ATD does not carry out any work that has not been paid for. 

ATD reserves the right to cancel any Services, including Floristry, that it has agreed to provide if full payment has not been received 8 weeks before the date of your event.  In such circumstances ATD is not obliged to offer any compensation for inconvenience caused.


Ownership 
All the hired equipment used at an event will be always and remain the property of ATD. 

Loss and Damage 
If any loss or damage occurs the client agrees to pay the replacement costs of the equipment. The costs of replacement is required to be paid by you and you will be invoiced for the amount and will be asked to settle in the time scale stated on the invoice. 

Hire costs cover the normal laundry/cleaning costs of the hire goods. Light marking of goods is deemed to be acceptable including light food and drink stains, light scuff marks. Marks which cannot be removed by laundering/cleaning will deem the item unusable and therefore replacement charges will be made. 

Damage that is deemed irreversible includes and is not limited to: excessive food/drink or other stains, cigarette burns, breakages (intentional or not), footprints, candle wax marks, tears, rips, etc. 

 

Damage Retainer 
We require details of a payment card from you to cover any potential loss and damage that may occur to equipment whilst on hire with you. We will contact you for these details 8 weeks before the date of your event.  Your card details will be retained on our secure financial database and will be deleted on the provision that all equipment is returned to ATD in the condition they were hired in. 

Costs for items added in the week before the event 
Where ATD are informed less than one week prior to the event of additional decoration being required, then:

  • Additional chair covers/sashes will be charged at a flat rate of £5.00 each

  • All other additional venue decorations will be charged accordingly.

  • Should additional mileage be incurred by these requests this will charged at 60p per mile. 


Delivery
Unless otherwise agreed, ATD will deliver all Venue Dressing and, where Floristry is part of your Order, floral arrangements to your venue. For large events trusted assistants are brought in to ensure smooth and timely set up.

Where possible, delivery and collection costs are set out in your Order. If a required journey is not specified in your Order our default charges for travel will apply.  These will be mileage at 65p per mile and for travel times over 40 minutes, a rate of £25 per hour, or part thereof will be charged in addition to mileage.

Incorrect personal details may lead to problems or delays in delivery, so before placing or confirming your Order please ensure that you have provided full address and telephone details, including accurate postcode of the venue or agreed recipient and your telephone number or email address so that we can notify you if any delivery problems are encountered.

Event Set Up
All venue dressing items, stationery and, where Floristry is included in your Order, all floristry items will be left in perfect condition when we have dressed your venue.  No responsibility can be taken for interference with your dressed items or floristry by any person other than an authorised member of the ATD team or other person by agreement with the ATD team. 

ATD accept no responsibility for any damage caused by flames or lit candles at an event once we have left the venue.  Whilst ATD can provide candles and candle vessels, it is usually the caterer and/or venue staff that light them and we will not therefore be held accountable for any damage caused by them.

ATD accept no responsibility for failure to collect, wear or use any equipment, items or floral arrangements for the specific use at your event (i.e., buttonholes or bouquets for the bridal party) once they have been left by our team at the relevant and pre-agreed venue. Any oversight to correctly collect and, for example, pin on buttonholes on behalf of the wedding party or by an individual, remains the responsibility of the wedding party and/or individual.


Cancellations 
ATD understands that cancellations may occur, and as such have outlined this policy at their discretion. 

  • Any cancellations will forfeit the non-refundable booking fee.

  • If the event is cancelled with less than 8 weeks until the date of your event full payment of your Order will be required. 

  • If the event is cancelled with less than 26 weeks until the date of your event 50% payment of your Order will be required. 

  • If the event is cancelled with more than 16 weeks until the date of the event no further payments will be required beyond any stock purchased specifically for your event. 

  • Any costs will be clearly outlined at the time you enquire about cancellation. 

Exceptional circumstances may revoke these Terms and Conditions however this must be discussed with ATD as soon as reasonably possible. It is the absolute discretion of ATD to revoke the set-out Terms and Conditions on cancellations. 

If the date of your event changes 
The non-refundable booking fee secures the date of your event. Should that date change after your date has been secured, a further non-refundable booking fee plus an administration fee of £150.00 is required to secure the changed date for your event. 

The changed date will not be allocated to a client until the further non-refundable booking fee and administration fee are received. The further non-refundable booking fee will also be subtracted from the final payment due. 

  1. Confirming your Guest Numbers 

Please confirm your guest numbers to ATD 8 weeks before the date of your event. If the confirmed number subsequently changes, please let ATD know. Should your guest number reduce more than 25% of your confirmed numbers, ATD will invoice you for providing our services to a minimum of 75% of the confirmed guest numbers. 

Usage 
It is expected that all hired items will be used for their intended purpose. 

Light up letters and numbers are a professional prop and should not be used to climb on, step on, lean against or handled by anyone other than ATD. Illuminated letters and numbers are to be treated as any other electrical items and no drinks should be placed on or around them. Any damage (to the whole or part) to electrical or decorative items will incur the full replacement cost for the item. ATD will not be held responsible for any injuries caused by conducting the above. 

All centrepieces, candles, backdrops and other items should be supervised when around children. ATD takes no responsibility for any injury caused to a child whilst unsupervised. 

Where outdoor games are used by guests, the games are done so with the responsibility of the client and any risk associated with the use of the game is borne by the client. Any pieces missing from the games will incur the full replacement cost for the game. 

 

Behaviour 
ATD does not and will not tolerate any abuse, bad language or threatening behaviour to any person working for ATD under any circumstances from clients, guests or venue staff. If this happens, we will use all reasonable endeavours to contact and explain this to you and give you the chance to sort the issue. If the behaviour re-occurs this can lead to ATD removing our services and/or hired items immediately. 

Photography 
ATD reserves the right to use any photographs of the goods hired to you for promotional purposes.  

Liability 
ATD are covered by Public Liability Insurance. Certificates are available upon request.


Complaints 
In the event that you are not satisfied with ATD’s service, items or products, any complaints should be addressed in the first instance, and within one working day of the delivery date or event (whichever occurs first) to:

Email: ros.rowe@attentionto.com

Telephone: 07503 305 622 or 01484 362 919

Address: 46 Towngate, Newsome, Huddersfield, HD4 6JS


Provision of Goods and Services to a Company 
Where items and/or services are hired from ATD to another company (“Company Client”) or are provided to a Company Client for an event that the Company Client is contracted to provide to a third party, then the contract between ATD and the Company Client is governed by these Terms and Conditions.

 As such the Company Client is ATD’s client and takes responsibility for discharging all client obligations in the terms and conditions above. For the avoidance of any doubt, it is down to the Company Client to provide all payments due to ATD as and when set out in the Terms and Conditions above. 

 
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